"Sean was always there for us if we had a question or concern. He was prompt to return calls and get information quickly if he did not have the answer right then and there. He was truly a professional and friendly. I have to say that this transaction went very smooth with the help from Sean."
"Sefton Robinson is a very professional loan officer. He is on top of everything concerning your mortgage. Mr. Robinson is easy to communicate with, answers all questions and concerns extremely quick. I would recommend him for all and any type of home mortgage needs!!"
"I wanted to send this email so that I could say THANK YOU to you and your group at Goldwater Bank for preparing and processing the refinance for my home and reducing the mortgage which places me in a better financial position easier to manage.
Little over six (6) months ago you and your team were also instrumental in making my mother's and my dream of home ownership a reality and I sincerely thank you for walking me through the process.
As of today all of the refinance documents have reached Choice Settlements and I could not be more pleased. The deadline of August 30th has been achieved as you originally outlined. If I should have any additional banking/mortgage needs in the future I will not hesitate to contact you."
"Don was very knowledgeable and helpful throughout the entire process. He responded almost instantly to any question that a normal first time home buyer would have. I have been working with Don for almost two years. Over a year and a half of that Don worked with me to build up my credit, because as a recent college graduate, I did not have any credit. Don worked with me despite not having any reassurance or anything in writing locking him in as my lender. He is a genuinely nice guy and willing to work hard to see you buy your dream home. Don was very informative, upfront, honest, and thorough. I never felt like Don was trying to trick me. He was very straight forward and did what he said he would do. He and his team got me a great low interest rate. Don and Goldwater Bank were able to get me approved for an even higher loan than Bank of America, Navy Federal, and Quicken Loans; and his interest rate was much lower. Don and Goldwater Bank got the loan approved and funded in a matter of no time. There was no question as to when my rate lock expired, and the costs, fees, and projected mortgage rate were exactly what I was told they would be. They were also very flexible with my ever changing closing date. Don was available around the clock, and always available to answer my calls or respond to my emails. Don and Goldwater Banks' customer service was impeccable. I am extremely satisfied with the entire experience. I would not hesitate to recommend Don and Goldwater Bank to my friends and family."
"My entire experience from start to finish was great. I have absolutely no complaints and would refinance with Michael again as well as recommend him and his company to other possible clients. Everything Michael told me happened just as he stated. I was required to have only a few documents and the service was so quick. I have never had a refinance go so quickly and with ease. Michael did a great job and he kept the communication line open. Thanks again for a great service."
"I am the first person to send a nasty email for bad customer service. Having been a public affairs specialist for Social Security and the White House, I have had vast experience in what true customer service is/should be. Goldwater Bank has that, in your employee, Brian Paskill.
Brian Paskill is ambitious. He was the first person to reach out to me, when I was searching for a mortgage broker. From day one, in mid-March, he has literally held the hands of my husband and me. He gave us advice on cleaning up our credit bureau records. He gave us good advice on various loans to which to apply. He was compassionate, learning of our past (a daughter who was pregnant with a 3-year-old and abandoned by her husband, which ruined our credit) and recent news of my brother who is suffering with Stage IV lung cancer. I have NEVER, in all my years of business met a man, such as Brian, who was so DEVOTED, DILIGENT and COMMITTED to my husband and me in obtaining our mortgage at a fair rate. His constant communication was welcomed. He has been friendly, engaging and honest.
If Goldwater Bank decides to rebrand, you should consider your new slogan as "The Bank Who Truly Cares."
We learn our settlement date tomorrow and it is all due to the hard work of Brian Paskill. Thanks so much for employing such a compassionate, considerate and knowledgeable employee. I have recommended Brian to my daughter (for whom he successfully placed in her new home) and now to my engaged nephew, who plans to call on Brian for refinancing."
"My husband and I are very grateful we had Jason Bojonny as our loan officer. He helped us get approved for an FHA back to work loan. Our case was extremely difficult and time consuming, we thought we would never get approved for a loan again because of past financial difficulties and mistakes made on our part. Jason never gave up on us - he made us feel like we were apart of his team and we could get this loan approved. We have never met a loan officer like Jason who goes above and beyond and always give 110%. We truly believe we would not be living in our new home in Bowie MD if we had anyone else handling our loan. IF YOU ARE LOOKING FOR A LOAN OFFICER WHO IS VERY KNOWLEDGEABLE, PROFESSIONAL, DETAIL ORIENTED, PATIENT, WITH EXCELLENT CUSTOMER SERVICE - WE WOULD ONLY RECOMMEND JASON BOJONNY."
"I really appreciate all the information that Jason provided. I felt really comfortable working with him even 2000 miles away. I felt secure in the process even when we hit a couple of snags along the way (the underwriters) and the Snow and Ice didn't make things much better but we made the deadline and for that I am thankful. Thanks to Jason I am able to have Christmas and not be all stressed out."
"Don was a true professional. As a first time home buyer, we had many questions and Don answered every question with ease. On the few occasions where the answer was not clear, he always got back within a reasonable time. Don walked us through every step of the way and I felt like I knew him, even though we had never met face to face. If there was one word I'd use to describe Don, it would be accessible."
"Don was extremely helpful in my condo purchase. Don walked me through all the steps with ease and was always there to answer any questions I had. I would highly recommended him for any type of home loan."
"I just want to congratulate you on your FINE employee Brad Dockins. I was interested in a refi but unable to get one in my situation meaning it would not be advantageous for me. Brad was helping me and he was just wonderful... So knowledgeable, patient, kind and considerate. I am sorry that we could not put a deal together especially for him, because he was fast and worked so hard. Please know that I appreciate this fine employee of yours and I hope you do too."
"I just want to thank you and Burke for absolutely everything you have done in helping me refinancing my home. The communication, professionalism and efficiency throughout the whole process was above and beyond and because of you and Burke my entire process was effortless. Even when there was a problem with one of the documents you guys were right on top it and resolved the issue within a matter of minutes. Thank you so much once again I am forever humbled and grateful for all that has been done and if any of my friends, family or co-workers ever need a company to refinance with I will be sure to recommend your group. Once again Thank you for going above & beyond to get everything through so promptly and for all the savings you've made for me!!!!!!"
"Sean was great to work with. He and his team went above and beyond working with our Association to make sure we had the proper documentation to address our Loan needs. Very knowledgeable in his industry."
"Don was great to work with - very helpful, very responsive and met all our needs as quickly as he possibly could. After dealing with another bank that basically ignored us, Don was true breath of fresh air. I would definitely recommend Don to friends and hopefully we will be able to use him again in the future on our next home purchase. Thanks so much."
"I just wanted to let you know that Neal was AMAZING. Getting a home loan is a very intense process, and he made it so simple for us! He always responded within minutes of us writing him (a lot of times within seconds!). He knew exactly what was needed and made sure we always had updates as soon as he got them. He closed our loan for our new home SO quickly and it was the easiest experience we've ever had. I will be referring him to everyone I know! I cannot say enough good things about him!
He is a huge asset to your company and I hope you keep him around for a long, long time!!"
"Brian was very helpful throughout the whole process. This was not our first time through the mortgage maze, however, we still had questions that needed answering. Although he was 3 hours ahead of our time zone, which I sometimes forgot when calling/e-mailing/texting him, he was prompt to respond and always very professional & cheerful. His closing cost estimates were almost spot on so that we had no surprises at closing. His customer service skills are first class, he made us feel like long-time customers & not just a "number" or "another account" he was working. Thanks to him, we got a great rate & term on our mortgage! We will definitely refer him to our friends and family."
"Don helped me get my home thru Back to Work program in GA. He was amazing throughout the process. He was very patient, accommodating kept me well informed thru my loan process. I strongly recommend and will use service again."